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Refund policy

In order to return an item, you must first email us at info@truandtruand.co with your confirmation number.

Returns are accepted for exchange, store credit or refund and must be made within 7 days after receiving your package. Items must be returned unused in their original packaging with all tags still attached. Clothes with missing tags or that are damaged will not be processed and will not be returned to sender. We don’t accept items that have been washed.

Shipping and handling charges are not Truand Truand's responsibility.

We do ask you to use the same box that you received. Return address is written on the original shipping label. You just need to write it again in the center and ship it to us. The return, the store credit or the refund will be made once we receive your package and confirm that the item is compliant with our return policy. All discounted merchandise is a final sale.